People are more inclined to be drawn in if their leader has a compelling vision. Great leaders help people get in touch with their own aspirations and then will help them forge those aspirations into a personal vision.

Tradition is a very powerful force.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

Complacency is almost always the product of success or perceived success