Without credible communication, and a lot of it, the hearts and minds of others are never captured.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

Most people don't lead their own lives - they accept their lives

Tradition is a very powerful force.

Leadership is about setting a direction. It's about creating a vision, empowering and inspiring people to want to achieve the vision, and enabling them to do so with energy and speed through an effective strategy. In its most basic sense, leadership is about mobilizing a group of people to jump into a better future.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

Leaders establish the vision for the future and set the strategy for getting there.