Without credible communication, and a lot of it, the hearts and minds of others are never captured.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Most people don't lead their own lives - they accept their lives

We learn best - and change - from hearing stories that strike a chord within us.