Without credible communication, and a lot of it, the hearts and minds of others are never captured.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

The heart of change is in the emotions.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.