Many years ago, I think I got my first insight on how an incredibly diverse team can work together and do astonishing things, and not just misunderstand each other and fight.

One of the most powerful forms of information is feedback on our own actions.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

Leaders establish the vision for the future and set the strategy for getting there.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one's life, and the ability to live up to one's ideals. Such feelings touch us deeply and elicit a powerful response.