Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Complacency is almost always the product of success or perceived success

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.