Leadership is about coping with change

Anyone in a large organization who thinks major change is impossible should probably get out.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

Leadership is about coping with change

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Overcoming complacency is crucial at the start of any change process, and it often requires a little bit of surprise, something that grabs attention at more than an intellectual level. You need to surprise people with something that disturbs their view that everything is perfect.