Leadership is about coping with change

Great communicators have an appreciation for positioning. They understand the people they're trying to reach and what they can and can't hear. They send their message in through an open door rather than trying to push it through a wall.

We learn best - and change - from hearing stories that strike a chord within us.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

In the final analysis, change sticks when it becomes the way we do things around here.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.