I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

Most people don't lead their own lives - they accept their lives

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.