People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Because management deals mostly with the status quo and leadership deals mostly with change, in the next century we are going to have to try to become much more skilled at creating leaders.

Never underestimate the magnitude of the power of the forces that reinforce the status quo.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

In the final analysis, change sticks when it becomes the way we do things around here.

Without credible communication, and a lot of it, the hearts and minds of others are never captured.