A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

We learn best - and change - from hearing stories that strike a chord within us.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Never underestimate the power of a good story.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

This is true even in organizations that are very focused on analysis and quantitative measurement, even among people who think of themselves as smart in an MBA sense. In highly successful change efforts, people find ways to help others see the problems or solutions in ways that influence emotions, not just thought.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.