A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

Over the years I have become convinced that we learn best - and change - from hearing stories that strike a chord within us ... Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

The heart of change is in the emotions.