Anyone in a large organization who thinks major change is impossible should probably get out.

Great leadership does not mean running away from reality. Sometimes the hard truths might just demoralize the company, but at other times sharing difficulties can inspire people to take action that will make the situation better.

Leadership is different from management, but not for the reasons most people think.

Over the years I have become convinced that we learn best - and change - from hearing stories that strike a chord within us ... Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

People change what they do less because they are given an analysis that shifts their thinking than because they are shown a truth that influences their feelings.

One of the most powerful forms of information is feedback on our own actions.