Anyone in a large organization who thinks major change is impossible should probably get out.

The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

One of the most powerful forms of information is feedback on our own actions.

Motivation is not a thinking word; it's a feeling word.

Most people don't lead their own lives - they accept their lives

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.