Leaders establish the vision for the future and set the strategy for getting there.

Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

In an ever changing world, you never learn it all, even if you keep growing into your 90s.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

Outsiders have the intuitive ability to continually view problems in fresh ways and to identify ineffective practices and traditions.