Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

We learn best - and change - from hearing stories that strike a chord within us.

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

Anyone in a large organization who thinks major change is impossible should probably get out.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Most people don't lead their own lives - they accept their lives

The heart of change is in the emotions.