Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.

Leadership is about coping with change

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.

Complacency is almost always the product of success or perceived success

Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't