Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Tradition is a very powerful force.

Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.

Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one's life, and the ability to live up to one's ideals. Such feelings touch us deeply and elicit a powerful response.

Complacency is almost always the product of success or perceived success

The heart of change is in the emotions.

What's really driving the boom in coaching, is this: as we move from 30 miles an hour to 70 to 120 to 180......as we go from driving straight down the road to making right turns and left turns to abandoning cars and getting motorcycles...the whole game changes, and a lot of people are trying to keep up, learn how not to fall.