Managers are trained to make incremental, programmatic improvements. They aren't trained to lead large-scale change.

Never underestimate the power of the mind to disempower.

Tradition is a very powerful force.

No vision issue today is bigger than the question of efficiency versus some combination of innovation and customer service.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.

We learn best - and change - from hearing stories that strike a chord within us.