Valued achievements connect to people at a deeper level—and a deeper level can change behavior that is generally very difficult to change.

I'm impatient. Typically people think they know all about change and don't need help. Their approach tends to be more management-oriented than leadership-oriented. It's very frustrating.

Many years ago, I think I got my first insight on how an incredibly diverse team can work together and do astonishing things, and not just misunderstand each other and fight.

Leaders establish the vision for the future and set the strategy for getting there.

Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.

A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.

We are always creating new tools and techniques to help people, but the fundamental framework is remarkably resilient, which means it must have something to do with the nature of organizations or human nature.