Marketing strategy is a series of integrated actions leading to a sustainable competitive advantage.

I have found that I always learn more from my mistakes than from my successes. If you aren't making some mistakes, you aren't taking enough chances.

I believe that crisis really tends to help develop the characer of an organisation.

I feel most badly, though, [because] after 10 years, I was at the company, I wanted to go back to New York where I was from. Why I didn’t go to Steve Jobs and say, ‘Steve, let’s figure out how you can come back and lead your company.’ I didn’t do that, it was a terrible mistake on my part. I can’t figure out why I didn’t have the wisdom to do that. But I didn’t. And as life has it, shortly after that, I was fired.

Health care missed the PC and Internet revolutions, but it can't afford to miss the cloud and mobile revolution.

If you spend too much time worrying about how other people perceive you, you'll never break the rules.

The new leaders face new tests such as how to lead in this idea-intensive, interdependent network environment