The iPod is a perfect example of Steve's [Jobs] methodology of starting with the user and looking at the entire end-to-end system.

There are just moments when all the stars are aligned for breakthrough products.

Innovation has never come through bureaucracy and hierarchy. It's always come from individuals.

Insatiable curiosity is infectious to everyone around you. We live in an era today where we can get the answers for everything. In my generation, going to school meant learning the answers. Today, education should be more about knowing what the right questions are. The answers come for free.

Those lessons that I got along the way are the ones that have shaped my life for the last 20 years.

Microsoft's philosophy is to get it out there and fix it later. Steve [Jobs] would never do that. He doesn't get anything out there until it is perfected.

I believe that crisis really tends to help develop the characer of an organisation.