As a customer service representative; it is hard to deal with people who has an attitude when I pick up the phone.

I get fired up when emotions are involved. I think it pulls a little bit of extra out of me.

I'm sorry I thought I paid my bill. I was wrong.

Trust may be in short supply after years of disappointments. However, improvement could come in a bat of an eye!

I've been on hold for 30 minutes. I just got disconnected.

I guess the worst thing you feel in a fight is being out of shape.

I paid my bill. Let me speak to your supervisor!