Sometimes creativity just means the daily work of helping others to see a problem in a different way.

Sometimes, there are no simple or easy solutions to gray area problems. Or, put differently, the "solution" is working intelligently, with many other people, for months or even years - guided by a basic direction and a few central values that really matter to you and others.

Don't assume that your personal moral compass, however admirable it may be, will always give you the right answer to complicated questions that require in-depth analysis.

Pay real attention to your basic human instincts when you face gray area decisions, but also try to have a clear sense of when you have done all you can reasonably do.

As long as I can remember, I've wanted to be a teacher, but a turning point for me was attending HBS as an MBA student. What I experienced was the power of the case method - that is, how much students can learn, not by listening to lectures, but by engaging in an intense discussion. This can be an exciting way to learn and a powerful one, because it really gets all the synapses to connect.

Sometimes creativity just means the daily work of helping others to see a problem in a different way.

Tempered intuition is more than beneficial. It's usually critical to resolving gray area problems. In other words, in the end, these problems are resolved by someone in a position of authority saying this is what I think we should do and will do to address this problem.