Sometimes, there are no simple or easy solutions to gray area problems. Or, put differently, the "solution" is working intelligently, with many other people, for months or even years - guided by a basic direction and a few central values that really matter to you and others.

To overcome cultural resistance I think it's important to start with strong analysis, so you're sure that you're right about what needs changing or fighting. And then you have to articulate the best case you can and start working patiently to build support and to mobilize allies.

Pay real attention to your basic human instincts when you face gray area decisions, but also try to have a clear sense of when you have done all you can reasonably do.

I think that, in general, when you want to make a case, It important to be as clear and honest and persuasive as you can be about stating the opposite case, rather than attacking strawmen.

Hoarding knowledge ultimately erodes your power. If you know something important, the way to get power is by sharing it.

Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.

Workplace culture within which personal growth and professional development are most likely to thrive is basically, an environment that gives people the chance or even pushes them to try new activities and take on new challenges that build on the skills and experiences they have.