Small businesses want things streamlined, and one of the great successes we're having is less paperwork, faster turnaround times.

The morale when I came in was not the best. It was because the agency had not been valued.

We don't want to give a business that is not going to come through the troubled waters a loan that they can't pay back.

Small businesses are really the engine in the economy.

In October 2008, when the credit crunch hit, small businesses were really crushed by the lack of capital.

I saw the S.B.A. with just enormous potential, and that's what I told the president - this is really a jewel.

Small businesses, you can give them capital, but what they often need as much is mentoring, advice and help with their business plan.