Small businesses are really the engine in the economy.

I grew up in a family business... that really has provided the core of my belief in American small business, and in America's ability to grow and operate important businesses that can compete and be successful.

The morale when I came in was not the best. It was because the agency had not been valued.

Small businesses are really the engine in the economy.

I think we've learned that the S.B.A. plays a critical role in providing access and opportunity when the market is not providing that access. We help banks get that money out into the hands of important and viable businesses, particularly those owned by minorities, women, immigrants and veterans.

Small businesses want things streamlined, and one of the great successes we're having is less paperwork, faster turnaround times.

In October 2008, when the credit crunch hit, small businesses were really crushed by the lack of capital.