A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Ken BlanchardIf we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
Ken BlanchardI grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.
Ken Blanchard