Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.

I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.

No one can make you serve customers well. That's because great service is a choice.

Business is like tennis. Those who serve well win.