Whether you like it or not, you will leave a leadership legacy.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Customer service should not be a department, customer service is everyone's job.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

Leadership is not something you do to people. It's something you do with people.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.