Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.

All good performance starts with clear goals.

Customer service should not be a department, customer service is everyone's job.

No one can make you serve customers well. That's because great service is a choice.

Vision is knowing who you are, where you're going, and what will guide your journey.

Good thoughts not delivered mean squat.

Feedback is the breakfast of champions.