Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
Purpose can never be about achievement; it is much bigger.
Your game is only as good as your practice.
Don't quack like a duck, soar like an eagle.
The key to successful leadership today is influence, not authority.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.