Knowing where you are going is the first step to getting there.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

It never hurts to toot your own horn once in a while.

Catching people doing things right is a powerful management concept.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.

I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.