It never hurts to toot your own horn once in a while.

Nice guys may appear to finish last, but usually they are running a different race.

People with humility don't think less of themselves, they just think of themselves less.

Customer service is not a department, it's everyone's job.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

Successful organizations have one common central focus: Customers.