Anything worth doing does not have to be done perfectly - at first.

All good performance starts with clear goals.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

The best way to develop responsibility in people is to give them responsibility.

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.