Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
Ken BlanchardIn the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.
Ken BlanchardLeadership is anytime you seek to influence the thinking, behavior, or development of others.
Ken Blanchard