Purpose has to do with one's calling - deciding what business you are in as a person.
Vision is knowing who you are, where you're going, and what will guide your journey.
No one can make you serve customers well. That's because great service is a choice.
Catch people in the act of doing something right.
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.