I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

All good performance starts with clear goals.

To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.

Catch someone doing something right.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

Effective team leaders adjust their style to provide what the group can't provide for itself.