I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

Everyday do something in relation to everything that's important to you.

The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Effective team leaders adjust their style to provide what the group can't provide for itself.