I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

[Marriage is] like signing a 356-page contract without knowing what's in it.

How many of you would put in front of your house a sign that says gun-free zone?

The greatest leaders mobilize others by coalescing people around a shared vision.

Trying is just a noisy way of not doing something.

All leaders are permanent learners.

Customer service is not a department, it's everyone's job.