Customer service is not a department, it's everyone's job.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.
How many of you would put in front of your house a sign that says gun-free zone?
The best minute you spend is the one you invest in people
The key to successful leadership today is influence, not authority.
We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.