Successful organizations have one common central focus: Customers.
I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.
I never use notes, they interfere with me.
Everyday do something in relation to everything that's important to you.
Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
No one can make you serve customers well. That's because great service is a choice.