Vision is knowing who you are, where you're going, and what will guide your journey.

The best way to develop responsibility in people is to give them responsibility.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Business is like tennis. Those who serve well win.