Take what you do seriously, but yourself lightly

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Catching people doing things right is a powerful management concept.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

You have the power to help people become winners.

Effective team leaders adjust their style to provide what the group can't provide for itself.

The best way to develop responsibility in people is to give them responsibility.