The greatest leaders mobilize others by coalescing people around a shared vision.
Whether you like it or not, you will leave a leadership legacy.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Purpose can never be about achievement; it is much bigger.
Customer service should not be a department, customer service is everyone's job.
One of the deepest principles of life and leadership: it's not about you.