Mandela stands alone in possessing all of the qualities of other great men, but has one quality which is transcendent... his ability to forgive and to place others above himself.

All buoyant leaders are driven by a real ambition- that is, what is being created that didn't exist before- and one criteria for that real ambition, is that on initial inspection, it seems fundamentally impossible.

The phrases and language used everyday in an organization can in fact affect the way your team makes decisions and conducts themselves.

Inevitably in my career of 35 years, I was in one turnaround circumstance after another, and I was personally put in positions of significant responsibility but without complete authority over everyone that needed to be mobilized.

At the end of the day it's really easy to be a great leader when things are going well. The real test, whether or not you believe in being an emotionally intelligent leader, is when things go wrong.

Change management is kind of a weird concept to me. We can' t control events any more than we can control the weather. But we control how we deal with it and we can control the opportunities that these moments of change create.

Survival in the demand economy depends on and requires experimentation, risk taking, and trial and error.