A complaint is a unique opportunity to strengthen the relationship with the client.
I work in a "you scratch my back, and I'll stab yours" kind of a place.
Singularity is the point at which "all the change in the last million years will be superseded by the change in the next five minutes."
Species go extinct because there are historical contraints built into a given body or a given design.
Well, here's what you can do, and that's about it.
It is easy to make a dollar but it is hard to make a difference.