The organization and the environment are in concert.

The way to build a complex system that works is to build it from very simple systems that work.

The current understanding was that it was impossible to predict how something would evolve because it was a very turbulent environment full of things interacting with each other.

An organization's reason for being, like that of any organism, is to help the parts that are in relationship to each other, to be able to deal with change in the environment.

But when you are embodied in a location, in a physical plant, in a set of people, and in a common history, that constrains your evolution and your ability to evolve in certain directions.

A complaint is a unique opportunity to strengthen the relationship with the client.

Our society lacks a feedback loop for controlling technology: a way to gauge intended effects from actual effects later on