I think that my leadership style is to get people to fear staying in place, to fear not changing.

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?

The rewards system is a powerful driver of behavior and therefore culture.

Technology has limitations on what it can accomplish. You do not.

Never confuse activity with results.

I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

We built this company from the customer back, not from the company out.