I think that my leadership style is to get people to fear staying in place, to fear not changing.

I have always believed you cannot run a successful enterprise from behind a desk.

Never confuse activity with results.

The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership.

Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

Customer complaints are the schoolbooks from which we learn.

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.