No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.
The thing I have learned at IBM is that culture is everything.
I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.
Technology has limitations on what it can accomplish. You do not.
It is not about bits, bytes and protocols, but profits, losses and margins.
I think values are really, really important, but I also think that too many values are just words.