I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

We built this company from the customer back, not from the company out.

I have always believed you cannot run a successful enterprise from behind a desk.

Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

Customer complaints are the schoolbooks from which we learn.

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?