I think values are really, really important, but I also think that too many values are just words.
Lou GerstnerI just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.
Lou GerstnerThe more successful enterprises are the more they try to replicate, duplicate, codify what makes us great. And suddenly they're inward thinking. They're thinking how can we continue to do what we've done in the past without understanding that what made them successful is to take risks, to change and to adapt and to be responsive. And so in a sense success breeds its own failure. And I think it's true of a lot of successful businesses.
Lou Gerstner