For the first month, I listened, and I tried very hard not to draw conclusions

Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.

This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. This lets me combine my two great loves - technology and biscuits.

Everything starts with the customer.

I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

The last thing IBM needs right now is a vision.

Never confuse activity with results.