Human beings are poor examiners, subject to superstition, bias, prejudice, and a PROFOUND tendency to see what they want to see rather than what is really there.
M. Scott PeckWhen we avoid the legitimate suffering that results from dealing with problems, we also avoid the growth that problems demand from us.
M. Scott PeckListening well is an exercise of attention and by necessity hard work. It is because they do not realize this or because they are not willing to do the work that most people do not listen well.
M. Scott Peck