We all seek purpose in life. Most of us wonder how we can make a positive difference during our brief time on earth. But asking and doing are different things.

Gratitude is not a fair weather virtue. True gratitude means appreciating your life no matter what the storms may bring. Is simply being alive gift enough for you to feel grateful?

The only way to build a good company is one satisfied customer at a time. However, to build a great company, we must add one raving fan at a time. The difference is this...a satisfied customer will come back, but a raving fan not only comes back, but becomes part of your sales team. There's a big difference!

I've come to realize that the difference in success or failure is not how you look, how you dress, or how you're educated. It's how you think !

If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust.

In order to accomplish more than you ever have before, you must do more than you have ever done before.

A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.