A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

Your dreams are the blueprints of your soul. They should take you by the hand and lead you toward your life's purpose and passion. They are one of, if not the greatest, source of self-motivation that you have. So nurture them and feed them inspiration whenever you can.

Dream big dreams, but never forget that realistic short-term goals are the keys to your success.

We all seek purpose in life. Most of us wonder how we can make a positive difference during our brief time on earth. But asking and doing are different things.

One of the most wonderful things about having a positive attitude is the number of people it touches, many times in ways you'll never know.

Never forget, organizational values start and end with you, the leader. Whether your example is good or bad, expect most employees to follow your lead.

It's not the things we get but the hearts we touch that will determine our success in life.