A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

Dream big dreams, but never forget that realistic short-term goals are the keys to your success.

If employees feel you don't trust them to do their jobs correctly and well, they'll be reluctant to do much without your approval. On the other hand, when they feel trusted, that you believe they'll do the right things well, they'll naturally want to do things well and be deserving of your trust.

Never underestimate the power of belief when it comes to fulfilling your dreams. I can say with no hesitation that every person I've ever met who has achieved any degree of success has one thing in common: they believed with all their heart they could do it.

Behind me is infinite power, before me is endless possibility, around me is boundless opportunity.

Find what makes your heart sing and create your own music.

No matter how bad things are, they could always be worse. Start finding gratitude for what might have happened, but didn't.