A service culture doesn't happen by accident. The company is always a reflection of the person at the helm. Their attitude, their values, and their commitment to service excellence will drive the actions of others in the organization. Always has...always will.

In order to accomplish more than you ever have before, you must do more than you have ever done before.

Never forget, organizational values start and end with you, the leader. Whether your example is good or bad, expect most employees to follow your lead.

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways.

Belief fuels passion, and passion rarely fails.

An individual's yearning to reach outside his life is a seed of greatness waiting for a stream of inspiration. Carving that stream to people's hearts is a simpler task if the endeavor you are leading them into is attached to a bigger story.

By the choices we make, by the attitudes we exhibit, we are influencing lives every day in positive or negative ways...our family, our peers, our friends, and even strangers we've never met before and will never meet again. So when you brush your teeth every morning, look in the mirror and ask yourself...'Are there things I'd like to change?'