[Research] suggests that what we think of as free will is largely an illusion: much of the time, we are simply operating on automatic pilot, and the way we think and act โ and how well we think and act on the spur of the moment โ are a lot more susceptible to outside influences than we realize.
Malcolm GladwellThe kinds of errors that cause plane crashes are invariably errors of teamwork and communication.
Malcolm GladwellIf we think about emotion this way - as outside-in, not inside out - it is possible to understand how some people can have an enormous amount of influence over others. Some of us, after all, are very good at expressiing emotions and feelings, which means that we are far more emotionally contagious than the rest of us.
Malcolm Gladwell