our unconscious reactions come out of a locked room, and we can't look inside that room. but with experience we become expert at using our behavior and our training to interpret - and decode - what lies behind our snap judgment and first impressions.
Malcolm GladwellWe cling to the idea that success is a simple function of individual merit and that the world in which we all grow up and the rules we choose to write as a society don't matter at all.
Malcolm GladwellTruly successful decision-making relies on a balance between deliberate and instinctive thinking.
Malcolm GladwellThe trick to finding ideas is to convince yourself that everyone and everything has a story.
Malcolm GladwellDo you see the consequences of the way we have chosen to think about success? Because we so profoundly personalize success, we miss opportunities to lift others onto the top rung...We are too much in awe of those who succeed and far too dismissive of those who fail. And most of all, we become much too passive. We overlook just how large a role we all playโand by โweโ I mean societyโin determining who makes it and who doesnโt.
Malcolm Gladwell