The injunction to be nice is used to deflect criticism and stifle the legitimate anger of dissent.
Malcolm GladwellEvery cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?
Malcolm GladwellAsian culture has a profoundly different relationship to work. It rewards people who are persistent.
Malcolm Gladwell