The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.

My father read Charles Dickens to us as children, and at the end of virtually every novel he would choke up and start to cry - and my father NEVER cried. It always made me love him all the more.

When you're an underdog, you're forced to try things you would never otherwise have attempted.

It's not about how smart you are. It's about your values.

Starting epidemics requires concentrating resources on a few key area. The Law of the Few says that Connectors, Mavens, and Salesman are responsible for starting word-of-mouth epidemics, which means that if you are interested in starting a word-of-mouth epidemic , your resources ought to be solely concentrated on these three groups. No one else matters.

Instead of thinking about talent as something that you acquire, talent should be thought of as something that you develop.

We have, as human beings, a storytelling problem. We're a bit too quick to come up with explanations for things we don't really have an explanation for.