The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.

People are in one of two states in a relationship,” Gottman went on. “The first is what I call positive sentiment override, where positive emotion overrides irritability. It’s like a buffer. Their spouse will do something bad, and they’ll say, ‘Oh, he’s just in a crummy mood.’ Or they can be in negative sentiment override, so that even a relatively neutral thing that a partner says gets perceived as negative.

...If you work hard enough and assert yourself, and use your mind and imagination, you can shape the world to your desires. (151)

Did they know why they knew? Not at all. But the Knew!

We are approaching levels - if we're not beyond levels - of threshold for the number of messages that consumers can take in in a given day. There is a kind of hunger for some kind of new approach to getting the word out about something.

Sometimes [genius] is just the thing that emerges after twenty years of working at your kitchen table.

I became convinced that knowing lots of people was kind of skill, something that the diligent can overcome.