People are experience-rich and theory-poor. I help people organize / make sense of their experiences.

Our first impressions are generated by our experiences and our environment, which means that we can change our first impressions... by changing the experiences that comprise those impressions.

In fact, researchers have settled on what they believe is the magic number for true expertise: ten thousand hours.

Visionaries are limited by their visions.

Cultural legacies are powerful forces. They have deep roots and long lives. They persist, generation after generation, virtually intact, even as the economic and social and demographic conditions that spawned them have vanished, and they play such a role in directing attitudes and behavior that we cannot make sense of our world without them.

We are approaching levels - if we're not beyond levels - of threshold for the number of messages that consumers can take in in a given day. There is a kind of hunger for some kind of new approach to getting the word out about something.

I interviewed one of the most powerful lawyers in the world and he told me, "At the time, it was the worst thing in the world not to be able to get a job at a fancy law firm, but it's the greatest thing that ever happened in my life." It was a humble acknowledgment of how forces much larger than himself shaped his career. I really wanted to bring that point home.