If there wasn't any competition, I'd be very worried, because it would mean we were not doing very well.

One person at a time, one company at a time.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well.

Staying relevant is key. When you're telling your story, you better have a modern story to tell. If I was still saying the same story I was saying 10 years ago, it would not be that interesting.

Some people would argue the other side: that the business of business is business, and companies should only be focused on profits. But in today's world, I don't think corporations can only be focused on profits, because they are inextricably linked with the communities that they serve. I do not believe you can be a leader in your industry without being a leader in your community. It's a fundamental shift in how you think about business.

You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.